Our Return Policy

We understand that returns happen.

We will always do our best to accommodate our customers. If you have questions about an item's sizing or details, please reach out to our team directly prior to the purchase via our contact page, or calling or store during business hours.

Full price items are eligible for return or exchange within 14 days of purchase. You must request and be provided a return label prior to the 14th day to be eligible for return. You are also able to return items in person at our Main Street location, instead of mailing them.

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Retuned items must be unworn and still have the original tag attached. They will be inspected upon arrival. If approved, we will issue a refund to the original tender or HCO gift card. If the inspection reveals damage, worn evidence, or is lacking a tag, we will reach out to you to explain the situation and discuss a remedy; or to decline the credit and mail the product back to you.

Sale and clearance items: all sales are final. They cannot be returned or exchanged at any time for any reason after the order has been shipped.

Optics and sunglass sales are final.

Many of our products carry manufacturer's warranties. We are happy to assist in this process with guidance or documentation. However, warranty claims must be handled by the end purchaser with the manufacturer directly. We cannot submit claims on your behalf.

Damaged goods upon arrival: We do not sell damaged merchandise. Every item is inspected when it arrives our store from the vendor, and when it leaves to be shipped to you. If we catch a defect and do not have a replacement item, we will cancel your order or issue you a refund. Damaged or repacked shipments should be refused by the purchaser.

Some of the products listed on our website are fulfilled by the manufacturer. IE drop-shipped. At times these orders can drag a couple days behind our own shipping. Tracking will be provided to you as soon as the vendor provides it to us. If you have drop ship products and in stock products on the same order, they will ship separately.

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